What This Page Covers and Why It Matters
Most questions we get fall into a handful of categories — account setup, wallet deposits, withdrawal steps, and what to do when something does not go as expected. We have grouped the answers here so you can find them without contacting support every time. For deposits, the flow is straightforward: open your bKash, Nagad, or Rocket app, send to the number shown
in your account cashier, then confirm with your PIN. The transaction reflects in your account once the mobile wallet confirms it. Withdrawals follow a verification step — we check that the wallet number matches the one on your account before processing. If you are accessing the platform from a supported region of Bangladesh, your account settings and cashier options will reflect the
local payment rails available to you. Availability depends on your local law and eligible regions. This page is updated when our processes change, so the answers here reflect how things actually work right now.
- bKash
- Nagad
- Rocket